El Paso is upgrading to the Web-based technology of Accela Automation from a legacy Accela product. Staff in several city departments will be able to access land use, asset, and service request information from a centralized database and share the information across the agency so staff can work together to better track and manage processes related to current and long-range planning, new development, and building and housing safety. Departments using the system include Environmental Services, Development Services, Health, Police, Fire, and the City Manager's Office.
"The city is dedicated to streamlining and enhancing the services we provide to the community, and Accela's solution will enable us to make a significant step forward in meeting this goal," said Environmental Services Director Ellen A. Smyth. "This project aligns with the City Council's strategic policies to bring multiple departments under one system and increase our ability to offer more online services that make an important and recognizable impact for our citizens."
The city also selected additional Accela applications that will enhance the functionality of Accela Automation by facilitating management of citizen requests, sharing of GIS information from a centralized database, enabling field staff to work more efficiently in conducting inspections, and providing residents with the ability to apply for and obtain permits online:
Accela GIS™ seamlessly integrates with Accela Automation to provide powerful real-time visual analysis to enhance land use, zoning, and infrastructure data. It allows creation of multiple map layers, automated map analysis, parcel and asset inventory management, direct editing of GIS data or files, and auto-distribution of information to mailing lists. It is built on the ArcIMS™ platform by ESRI®.
Accela Wireless™ is a mobile government software application that allows government staff to perform their jobs from the field for inspections, code enforcement, work orders, and service requests. Optimized for Intel Centrino® Mobile Technology, Accela Wireless is compatible with PDAs, laptops, and Tablet PCs running on the Microsoft Pocket PC 2003, Windows Mobile 5, Windows 2000, or Windows XP operating systems.
Accela Citizen Access™ provides real-time, direct access via the Internet to agency permit and land management activities. Online permit applications can be configured to allow citizens and businesses access to apply and pay for permits, schedule inspections, check the status of a permit or inspection, or print an approved permit directly from the Internet 24 hours a day, seven days a week.
"We welcome El Paso to a growing list of Accela clients who are upgrading their systems to Accela Automation," said Maury Blackman, Accela president and CEO. "The City realizes the significant and far-reaching impact of utilizing Web-based technology to integrate agencies, improve staff efficiencies, and deliver high standards of customer service."
El Paso is financing the upgrade to Accela Automation through Accela Financial Services™, which provides low interest rate, municipal lease purchase financing for government agencies.
About El Paso
El Paso covers 250.5 sq. miles on the farthest western edge of Texas, and is located on the Rio Grande River across the border from Ciudad Juarez, Mexico. It is the County Seat of El Paso County and has a population of approximately 610,000, making it the sixth largest city in Texas and 21st largest city in the U.S. For more information, please visit www.ci.el-paso.tx.us/.
About Accela
Accela provides innovative, Web-based enterprise software solutions that automate land, permit, and asset management processes for local, state, and federal government agencies of all sizes. Backed by nearly 30 years of development and implementation in more than 500 agencies in the U.S., Canada, and Puerto Rico, Accela products and services empower agencies to increase efficiencies, reduce workload, and provide citizens and businesses with more convenient access to government services. Accela is located in San Ramon, Calif. Accela products can be purchased directly from the GSA Schedule Contract #GS-35F-0249R. For more information, please visit www.accela.com.
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