Platt Electric needed quicker access to critical information for accounts receivable, accounts payable, and cash deposits to speed up business processes and improve customer service. The records were stored in 64 file cabinets at the corporate office, plus hundreds of file cabinets at their 83 branch offices. When someone needed to access a record, they had to locate the correct file cabinet and manually search. Records were sometimes misfiled, which made the process even longer. The file cabinets were also taking up valuable office space.
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