Like many jurisdictions across the U.S., Cleveland, Ohio was in need of a major technology upgrade if it wanted to improve how it delivered services to its citizens. City departments that worked closely together were using more than 15 disparate systems and manual processes to manage activities including permit issuance, license renewals, inspection management, and plan reviews. The City sought to implement an enterprise e-government solution that would bring multiple departments under a common database, provide online access to government services, and empower inspectors with tools to access information in the field using wireless PDAs powered by Intel® XScale™ technology.
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